Privacy at Locksmith Trial Co

When you ask us to quote for work we collect your name, your phone number, the address the work is at, your email address if you give us one, what you tell us about the job, and any photographs you send of the work. We need these to work out what the job is, to price it, to turn up at the right house and to tell you when we are on our way.

If you become a customer we also keep the jobs we have done for you, what was quoted, what was invoiced and what has been paid. These are business records and we are required to keep them.

We do not ask for and never hold your card details or your bank details. If you pay online you do that on the payment provider's own page, not ours.

Photographs you send of the work are kept on the job so the person coming out can see what they are coming to, and so there is a record of what the property looked like before we started.

Some photographs are read and then thrown away rather than stored - a photograph of a receipt, a permit card or a business card is shrunk, read for the words on it, and not kept.

Your information is held in our own systems and is seen by the owner, the office and the person doing your job. Whoever is on the job is shown only what they need for the job in front of them.

A small number of companies process data on our behalf so that the app works: our web hosting and database providers, our email provider, and an AI provider that reads photographs and written descriptions to help draft an estimate. If you choose to pay an invoice online, you do that on a payment provider's own page and we never see the card.

We also use Plaid to connect our own company bank account to our bookkeeping. Plaid never sees your information - the only account connected is ours, connected by the owner, so that our spending can be matched against our own receipts.

We do not sell your information, and we do not share it for anybody else's advertising. We will hand it over if the law requires it, and not otherwise.

Enquiries that never became a job are kept while we might still hear back from you, and then removed.

Records of work we have actually done - jobs, estimates, invoices and payments - are kept for as long as the tax and contractor licensing rules where we work require, which is several years. A licensed contractor cannot simply delete the record of work performed, and you would not want us to: if a job we did is ever questioned, that record is what protects both of us.

Ask Locksmith Trial Co directly — brucekessler@yahoo.com, and say what you want removed. We will tell you what we hold, remove what we are free to remove, and tell you plainly if something has to be kept and why.

You can also ask us to stop emailing you at any time and we will stop.

Access to the application requires a sign-in, and what each person can reach is limited by their role, enforced in the database rather than only in the screens. Information is encrypted in transit and at rest. Access to the systems that hold the data requires more than a password.

No system is perfect. If something ever goes wrong that affects your information, we will tell you rather than keep quiet about it.

This is a service for people arranging work on a property. It is not directed at children and we do not knowingly collect information about them.

If we change how the app handles your information, this page changes at the same time and the date at the top changes with it.

About your own information, the jobs we have done for you or anything else to do with the work: contact Locksmith Trial Co on brucekessler@yahoo.com.

This app is run for Locksmith Trial Co by BossHours, which stores the information described above on their behalf and does not use it for anything else. If you need to reach the people who run the software rather than the business you booked with, email michelle@bosshours.com.